Monitoring alerts

This section helps you to set up monitoring alerts so that you are notified be notified by e-mail in case of problems.

General

You can create automatic e-mail notifications so that you are immediately informed of possible problems with your BMAs. These user-defined alerts are created and managed in the Monitoring Alerts section of the Control Center.

Choose from multiple templates, assign the appropriate device, define recipients and receive instant email notifications when a device changes status from Running to no longer operational.

Note: Only admin can set up and manage these alerts. For the user and viewer roles, the Monitoring Alerts section in the Control Center is not visible

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Creating alerts

Let's start by creating alerts. This is done in three steps:

Condition for the alert

The conditions are based on the connection status and status of the stream. The three predefined conditions for alerts are explained in the table below:

Condition	Description	Last status	New status
Device Offline	Triggers when a device changes its status from online to offline.	Connection: Online	Connection: Offline
Device Error	Triggers when one or more streams change their status from Running or Warning to Not Running.	Stream status: Running or Warning	Stream status: Not Running
Device Warning	Triggers when the status of one or more streams changes from Running to Warning.	Stream status: Running	Stream status: Warning

At least one condition must be selected for the alert. It is also possible to select several conditions. An alert is sent as soon as one of several conditions is fulfilled or occurs. It is also possible to be informed as soon as the error no longer exists, i.e. the corresponding condition is no longer fulfilled:

Monitoring Alert

Select device for the alert

In the second step, the devices for which the automatic alerts are to apply must be selected. To the left of Device Name/ID, all devices on this page of the list can be selected with one click. If there are several pages, this step must be repeated on each page. To find specific devices or IDs quickly, there is a search function at the top right:

Select device

Define recipient

In the third and final step when creating an alert, all recipients must be specified. An email address can be added by clicking on Add. There is no limit to the number of recipients.

It is not necessary for these people to have access to the Control Center for the e-mail notification - any e-mail address can be entered here. You can therefore also select group e-mail addresses for your teams.

Define recipients

Edit or delete alerts

A table with all configured alerts is displayed in the Monitoring Alerts section. In the Action column, the respective alert can be edited by clicking on the pencil icon or deleted by clicking on the trash can icon.

The editing process is identical to the creation process that we have already described here.