Device monitoring

General monitoring

Note

In the Control Center, you will find a basic monitoring status at both camera and device level. This status indicates whether your cameras are operational or whether action is required to get them running.

In the camera overview of your devices and dashboards, you will find the camera monitoring, which shows you whether your camera is working as expected. In the device configuration, you will find the device monitoring, which shows the worst status of all cameras running on the device. This allows you to see directly if something is wrong.

Note

You can find out how to configure automatic e-mail notifications for status changes in this section

Status of the device connection

Status	Description
	The device is ready for operation and connected to power and the Internet.
	The device is offline (no power, no internet, etc.). There are several simple steps you can check before contacting our support team.

Note

If, contrary to your expectations, your device is displayed as offline, please contact our support team.

Device status

Warning

Device monitoring depends on the overall worst status to give you a good overview directly in your device list if a camera is not working as expected.

Status	Description
	Everything is fine - all cameras configured on your device are working as they should.
	At least one camera on the device is not configured. Check the status in the camera monitoring for more details.
	At least one camera is not sending data as expected.
	At least one camera on the device has the status Warning.
	The device is offline. Check that the hardware is connected to the power supply and that there is a network connection.
	If you have just changed the configuration of one of the cameras, this status is displayed for a maximum of five minutes before the status is determined again.
	At least one camera is deactivated.

Status of the streams

Tip

This status takes into account the system, the camera input and the MQTT connection.

Status	Description
	Everything is fine and your camera is running as expected. The software is also running smoothly, the camera connection is available and the MQTT broker is connected.
	The camera is not configured. You must configure the camera and data connection as well as your respective configuration according to your use case.
	Data is still being generated and delivered, but there are problems that could affect the accuracy of the data. Problem types: a) Video images cannot be retrieved correctly; at least 10% of the images are incorrect b) Performance issues: The number of fps is below the minimum limit of the configured event types
	The software does not run; no data is generated. Problem types: a) Docker container and/or software is not running correctly, please contact support. b) Data cannot be sent to MQTT endpoint: there are more than 10 MQTT events that have been sent to MQTT broker for at least 10 seconds without success. Please check whether the broker is active. c) Camera not connected: The camera connection cannot be established. Check whether the camera is switched on and whether the camera data (user name, password) is configured correctly.
	The device might be offline or not powered. Check the power supply and network connection.
	If you have recently adjusted the configuration, the status is set to Pending for about five minutes until the correct status is determined.
	The stream is deactivated and can only be reactivated if sufficient licenses are available. This status can also be used to save a configuration for a later point in time without the device currently being required.